We only offer support for WordPress-built websites.

Unlimited edits includes editing content on any page, changing header or footer, updating plugin settings, design fixes and CSS adjustments, blog content edits, adding and formatting landing pages, changing banners, image or text, updating shopping cart or adding coupon codes. By unlimited we mean unlimited number of edits with zero compromise!

Unlimited revisions do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload the blog content you sent with images that have been formatted for WordPress, and you will provide instructions.

Not included: You want us to create a blog post, find images, convert formats if necessary and upload to WordPress.

EDIT EXAMPLE 2

Included: We’ll add a new product you want in your WooCommerce store (for which you’ll provide all the necessary content and information).

Not included: We’ll not create a custom checkout process for WooCommerce.

EDIT EXAMPLE 3

Included: You want us to install and activate a plug-in so that you can get its pre-built features

Not included: You would like to have a functionality that does not exist in the plugin (We can send you an estimate and start custom development).

EDIT EXAMPLE 4

Included: You want us to take the text in the email you sent to us and put it on your About page.

Not included: You want us to create content and/or design your about page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our Website Development Plans

Of course, feel free to reach out to us through live-chat, email or book a call with us, and we can help you get started with the maintenance package right away.

After you sign-up for one of our support plans, we’ll send you the instructions on how to install our support plugin and securely send us your login credentials. We’ll never ask you to share a password over email/chat.

Yes, we do. WordPress websites with advanced functionalities like WooCommerce can take a lot of time to maintain and should be properly managed. Sites that have multiple languages, membership, on-site payments, websites requiring to update frequently would also require similar effort.
We need to invest in the security and usability of websites like this. Only, our WP Care Pro plan includes support for websites with advanced functionalities to make sure we can dedicate our resources to keeping your website secure, fast, and running smoothly.

Once you sign up for one of our care plans, you’ll receive a welcome email with information about your plan and instructions on how to securely send us your login credentials

Once we get the information we need to implement your website plan, it doesn’t take us long. We tend to go through every point on our 200+ checklist because it’ll optimize your website and make sure everything is running smoothly.

We take a lot of time in optimizing your site since we make sure that it will be as fast as possible. To do this, we have to do an intensive analysis of both code and appearance. However, don’t worry – your website won’t go offline at any point. We implement your plan with the utmost care, so you can rest assured that your website won’t be tampered with in any way.

And of course, we keep you updated via email as we work. We make the whole process transparent so that you can focus on more important aspects of your business!

You’ll receive your first weekly report the first Monday after you sign up with us. If you over the weekend, you’ll receive your first report on the next Monday. This way everything is ready before we report back to you.

We’ll take care of all your websites, whether it’s one or ten.

Each of our WordPress care plans covers a single installation and a single domain. If you have multiple domains (e.g. “example.com” and “subdomain.example.com”), they still count as separate installations and you’ll need to order an additional plan for each domain/installation combination.

You are more than welcome to pick different plans for each website based on the needs of that individual site.

We’ve structured our pricing to be as low as possible and have chosen to provide all support through email and live chat. This way we’re better able to provide global support while saving money.

We don’t offer phone support but we understand that live chat and email might not be for everyone, so we’ve made sure that we offer fast and friendly support for all!

Of course you can. You do not need to sign any contract and there is no penalty for cancellation. When you cancel your subscription, we would kindly ask for a 30 day notice so that we can prepare your website accordingly.

Your final payment will be due 30 days after you give notice. One more payment will need to be made when you give notice.

You’ll only pay for the months you have used if you are on a yearly subscription. We will refund the difference for any unused months.

Yes! We offer a guaranteed refund policy in case the one-time fixes we provide for your problem do not work. If you’re not satisfied, contact us and we’ll gladly refund your money.

Upgrading is easy! All you have to do is log in to your account, raise a support ticket with the plan you want to upgrade to, and your upgrade will be processed.